Frequently Asked Questions
What should I do if something breaks or needs repair?
Report all maintenance issues promptly via our tenant portal or by contacting our office. We will arrange for a licensed professional to attend to the issue as soon as possible.
Can I have pets in the property?
Pet policies vary by property. Check your lease agreement for specific conditions, and seek approval from us before bringing any pets onto the property.
How do I request permission to make changes to the property?
Any alterations, such as painting or installing fixtures, require prior written approval from the landlord. Submit a request through the tenant portal or contact our office for guidance.
What should I do before moving out?
Ensure the property is clean, remove all personal items, and return all keys. Schedule a final inspection with us to avoid disputes over the bond.
How do I extend or end my lease?
Contact our office at least 30 days before your lease ends. We can guide you through lease renewal options or the process for vacating the property.
Who is responsible for garden and yard maintenance?
Lease agreements outline maintenance responsibilities. Generally, tenants are expected to keep gardens tidy, mow lawns, and maintain potted plants, unless otherwise stated.